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RBS Knowledge Library

Article Number: 100306
Software: CLIENT Version ALL

Question: How do I recover a client from a Complete Crash? How do I perform a Disaster Recovery?

Answer:

IMPORTANT: (What Not To Do) - In most cases you should not reinstall a fresh client, Select New Registration - and register with the same Username and Password, then proceed to run a backup or Synchronize the catalog. If you do this and are not 100% sure of the encryption method and encryption key for the original Client installation, you WILL lose data by over-writing the encryption key. In this case, RBS cannot recover the data.

If you know the original encryption method and encryption key, you can follow procedure 2 or 3 below.

There are 2 ways you can do the Disaster Recovery Operation:

1) Using the Encryption Key Disk/File: (This is the very best way.)

First install a fresh client on the new system. When prompted for 'New Registration' or 'Disaster Recovery' - Select Disaster Recovery. The client will prompt you for the Key Disk, if you have the Key disk or key file with you - answer Yes, and the client will ask you for the location of the Key Disk or File. After reading the file, it will contact the server and restore the latest catalog file from the server. Upon successfully recovering the catalog, it will ask you to restart the client application. Restart the client, and you will be able to restore files from the Restore window.

2) Using a Printout of the encryption key info OR if you have the Encryption Key itself (Manual Disaster Recovery)

After installing the client software and selecting the Disaster Recovery Option: Answer 'No' when prompted for 'Do you have the Encryption Key Disk?' - the client will present you a new form, where in you can manually enter the Username, Password, Encryption method and Key information. After entering the detailes, the client will start the Disaster Recovery process and restore the latest catalog from the server. All files will be available for restore from the Restore window.

If you DO NOT have the Encryption Key Disk or File, and you do not know the Encryption Key, Contact Technical Support for help. There are a number of options for recovering data using a Key Recovery procedure (if you have turned ON Key Escrow) and other means, depending on the situation.

Key Escrow: http://remote-backup.com/rbstech/TS10 0102.HTM

Related Topics:

CAN I CHANGE THE RECOVERY DISK OPTIONS? http://remote-backup.com/rbstech/TS10 0170.HTM

DISASTER RECOVERY - VERSION 8.4 http://remote-backup.com/rbstech/TS10 0269.HTM

DISASTER RECOVERY - RBACKUP VERSION 8.5+ http://remote-backup.com/rbstech/TS10 0108.HTM

HOW DOES A DISASTER RECOVERY OPERATION WORK? http://remote-backup.com/rbstech/TS10 0230.HTM

(TECH)

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